{"id":11,"date":"2025-04-05T08:23:13","date_gmt":"2025-04-05T08:23:13","guid":{"rendered":"https:\/\/inmoveth.com\/?page_id=11"},"modified":"2026-07-22T20:36:29","modified_gmt":"2026-07-22T13:36:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/inmoveth.com\/th\/refund_returns\/","title":{"rendered":"\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e40\u0e07\u0e34\u0e19\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-882e63b4 alignwide uagb-is-root-container\">\n<section\n\tstyle=\"\t\twidth: 100%;\t\tmax-width: 95%;\t\tmargin: 0 auto;\t\tbox-sizing: border-box;\t\tfont-family: Inter, Arial, sans-serif;\t\tcolor: #475467;\t\tline-height: 1.7;\t\tbackground: #ffffff;\t\">\n\t<div\n\t\tstyle=\"\t\t\twidth: 100%;\t\t\tbox-sizing: border-box;\t\t\tbackground: #f9fafb;\t\t\tborder: 1px solid #eaecf0;\t\t\tborder-radius: 1.25rem;\t\t\tpadding: clamp(1rem, 2.5vw, 2rem);\t\t\toverflow: hidden;\t\t\">\n\t\t<h2\n\t\t\tstyle=\"\t\t\t\tfont-size: clamp(2rem, 4vw, 3rem);\t\t\t\tline-height: 1.15;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\t\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e40\u0e07\u0e34\u0e19\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\n\t\t<\/h2>\n\n\t\t\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tPayment Method\n\t\t<\/h3>\n\t\t<ul style=\"margin: 0 0 1.75em 1.2em; padding: 0\">\n\t\t\t<li style=\"margin-bottom: 0.7em\">We accept payment via online system<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tSomeone must be available to receive the product at the delivery address\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tIf no one is available upon delivery, we will store the product and\n\t\t\t\treturn it to our warehouse\n\t\t\t<\/li>\n\t\t<\/ul>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tIf You Do Not Receive Your Order\n\t\t<\/h3>\n\t\t<ul style=\"margin: 0 0 1.75em 1.2em; padding: 0\">\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tIf you do not receive your product within the specified period, email us\n\t\t\t\tat\n\t\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t\t>\n\t\t\t\twith the subject line &#8220;Item not received&#8221;\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tWe will investigate and deliver your product as soon as possible\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tIf products are missing from your order, notify us immediately so we can\n\t\t\t\tarrange collection and replacement\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0\">\n\t\t\t\tPlease keep the product in its original packaging with all equipment and\n\t\t\t\tyour receipt or tax invoice\n\t\t\t<\/li>\n\t\t<\/ul>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tPrecautions for Ordering and Shipping\n\t\t<\/h3>\n\t\t<ul style=\"margin: 0 0 1.75em 1.2em; padding: 0\">\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tIf your shipping address is incorrect, notify us immediately by email\n\t\t\t\twith your order ID\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tOnce shipped, orders cannot be changed \u2014 including address, size,\n\t\t\t\tquantity or flavour \u2014 unless the error is on our side\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tTo cancel an order, notify us before the product ships or before payment\n\t\t\t\tis processed\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0\">\n\t\t\t\tFor unattended deliveries, a redelivery fee of 150 Baht applies\n\t\t\t<\/li>\n\t\t<\/ul>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tReturns Policy\n\t\t<\/h3>\n\n\t\t<p\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.5em;\t\t\t\tfont-size: 1rem;\t\t\t\tcolor: #344054;\t\t\t\tfont-weight: 600;\t\t\t\">\n\t\t\tSports Equipment and Apparel \u2014 7 Days\n\t\t<\/p>\n\t\t<p style=\"margin: 0 0 1.25em; font-size: 1rem; color: #475467\">\n\t\t\tWe accept returns on sports equipment, lifting gear and apparel within 7\n\t\t\tdays of delivery. The item must be unused, in its original condition and\n\t\t\tin its original packaging with proof of purchase.\n\t\t<\/p>\n\n\t\t<p\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.5em;\t\t\t\tfont-size: 1rem;\t\t\t\tcolor: #344054;\t\t\t\tfont-weight: 600;\t\t\t\">\n\t\t\tSports Nutrition and Supplements \u2014 No Returns\n\t\t<\/p>\n\t\t<p style=\"margin: 0 0 1.25em; font-size: 1rem; color: #475467\">\n\t\t\tWe do not accept returns on any sports nutrition products or supplements\n\t\t\tonce the original packaging seal has been broken. If you receive a product\n\t\t\twith damaged or broken packaging upon delivery, contact us immediately at\n\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t>\n\t\t\twith photos. We will assess the situation and offer an appropriate\n\t\t\tsolution.\n\t\t<\/p>\n\n\t\t<p\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.5em;\t\t\t\tfont-size: 1rem;\t\t\t\tcolor: #344054;\t\t\t\tfont-weight: 600;\t\t\t\">\n\t\t\tNon-returnable items:\n\t\t<\/p>\n\t\t<ul style=\"margin: 0 0 1.75em 1.2em; padding: 0\">\n\t\t\t<li style=\"margin-bottom: 0.7em\">Gift cards<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">Opened or used products<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tSports nutrition products with broken packaging seal\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0\">Certain health and personal care items<\/li>\n\t\t<\/ul>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tRefunds\n\t\t<\/h3>\n\t\t<p style=\"margin: 0 0 1.25em; font-size: 1rem; color: #475467\">\n\t\t\tOnce we receive and inspect your returned item, we will notify you by\n\t\t\temail of the approval or rejection of your refund. If approved, we will\n\t\t\tapply a credit to your original payment method within 5-10 business days.\n\t\t<\/p>\n\t\t<p\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.5em;\t\t\t\tfont-size: 1rem;\t\t\t\tcolor: #344054;\t\t\t\tfont-weight: 600;\t\t\t\">\n\t\t\tIf you have not received your refund, please follow these steps:\n\t\t<\/p>\n\t\t<ol style=\"margin: 0 0 1.75em 1.2em; padding: 0\">\n\t\t\t<li style=\"margin-bottom: 0.7em\">Check your bank account again<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">\n\t\t\t\tContact your credit card company \u2014 processing times vary between\n\t\t\t\tproviders\n\t\t\t<\/li>\n\t\t\t<li style=\"margin-bottom: 0.7em\">Contact your bank directly<\/li>\n\t\t\t<li style=\"margin-bottom: 0\">\n\t\t\t\tIf still unresolved, email us at\n\t\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t\t>\n\t\t\t<\/li>\n\t\t<\/ol>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tSale Items\n\t\t<\/h3>\n\t\t<p style=\"margin: 0 0 1.75em; font-size: 1rem; color: #475467\">\n\t\t\tOnly regular priced items qualify for refunds. Sale items cannot be\n\t\t\trefunded.\n\t\t<\/p>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tExchanges\n\t\t<\/h3>\n\t\t<p style=\"margin: 0 0 1.75em; font-size: 1rem; color: #475467\">\n\t\t\tWe replace items only if they are defective or damaged upon delivery. To\n\t\t\trequest an exchange, email us at\n\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t>\n\t\t\tor call\n\t\t\t<a href=\"tel:+66629357880\" style=\"color: #1d6fd8\">+66629357880<\/a> within\n\t\t\t7 days of delivery. We will provide full return instructions.\n\t\t<\/p>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tGifts\n\t\t<\/h3>\n\t\t<p style=\"margin: 0 0 1.25em; font-size: 1rem; color: #475467\">\n\t\t\tIf the item was marked as a gift when purchased and shipped directly to\n\t\t\tyou, you will receive a gift credit for the value of your return. Once we\n\t\t\treceive the returned item, we will mail a gift certificate to you.\n\t\t<\/p>\n\t\t<p style=\"margin: 0 0 1.75em; font-size: 1rem; color: #475467\">\n\t\t\tIf the item was not marked as a gift when purchased, we will send the\n\t\t\trefund to the original purchaser.\n\t\t<\/p>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tShipping Returns\n\t\t<\/h3>\n\t\t<p style=\"margin: 0 0 1.75em; font-size: 1rem; color: #475467\">\n\t\t\tTo initiate a return, contact us first at\n\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t>\n\t\t\tor call\n\t\t\t<a href=\"tel:+66629357880\" style=\"color: #1d6fd8\">+66629357880<\/a>. We\n\t\t\twill confirm your return and provide shipping instructions. You are\n\t\t\tresponsible for return shipping costs. Shipping costs are non-refundable\n\t\t\tand we will deduct them from your refund if applicable. For expensive\n\t\t\titems, we recommend using a trackable shipping service.\n\t\t<\/p>\n\n\t\t<h3\n\t\t\tstyle=\"\t\t\t\tmargin: 0 0 0.9em;\t\t\t\tfont-size: clamp(1.25rem, 2.2vw, 1.6rem);\t\t\t\tline-height: 1.3;\t\t\t\tfont-weight: 600;\t\t\t\tcolor: #1d2939;\t\t\t\">\n\t\t\tNeed Help?\n\t\t<\/h3>\n\t\t<p style=\"margin: 0; font-size: 1rem; color: #475467\">\n\t\t\tContact us at\n\t\t\t<a href=\"mailto:info@inmoveth.com\" style=\"color: #1d6fd8\"\n\t\t\t\t>info@inmoveth.com<\/a\n\t\t\t>, call\n\t\t\t<a href=\"tel:+66629357880\" style=\"color: #1d6fd8\">+66629357880<\/a>, or\n\t\t\treach us via LINE at <strong>@610initr<\/strong>.\n\t\t<\/p>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Payment Method We accept payment via online system Someone must be available to receive the product [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":101,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"folder":[],"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy | In Move Thailand<\/title>\n<meta name=\"description\" content=\"In Move Thailand refund and returns policy. 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